In today’s fast-paced world where patience is considered a virtue, the 2 most important things that matter in Customer Support are:
a) Instant Response and b) Accurate Information.
Customers expect accurate answers at the snap of a finger and no matter how efficient an organization’s Customer Support Team is, more often than not, it takes them time to resolve the issues on account of manual processes that need to be followed.
KServe’s AI / NLP-enabled Chatbots completely get rid of these manual processes thereby reducing the response time significantly. Seamlessly integrated with back-end customer databases and knowledge banks, our Chatbots are ingrained with Machine Learning for agility, flexibility, and adaptability that make them a perfect fit for Customer Support.