Overview

At KServe,we leverage the latest technologies tooptimize efficiencies of your business processes and transform them as industry best practices. We work very closely with your team to ensure people, processes, and technologies are aligned and optimized to drive and support your business objectives.

Omni-Channel CRM

Mapping

  • Identifying potential channels such as Voice, Social (Facebook, WhatsApp, Viber, Telegram, Instagram), Email, Chat etc, which your customers engage with and shortlisting the most relevant ones for one-to-one interactions.

Integrating

  • Seamlessly integrating all channels on a single dashboardfor industry-best Quick Response Times (QRTs).

Engaging

  • Defining Standard Operating Procedures (SOPs) for an effective engagement mechanism,and implementing the same to ensure high quality support across all channels for fasterresolutions of customer feedback / queries / complaints.

Client Testimonials