KServe is 500+ people strong IT & BPO Services Outsourcing company headquartered in Mumbai. A 360-degree solutions provider, for more than a decade and half, KServe has played the role of a strategic accelerator to its clients throughout their journey of customer acquisition, engagement and retention.
Incepted in 2003 as a Captive Call Center with 10 Associates in Mumbai for one of the UK's leading Marketing Research Company, KServe has grown from strength to strength with every passing year. In 2006, KServe moved from their 100-seater, 5000 sq. ft. office in Borivali to a swanky 20000 sq. ft. office in Millennium Business Park at Mahape, Navi Mumbai.
In 2008, Ms. Jhankhana Desai (fondly called JD) who headed KServe’s India operations, initiated a Management Buyout from the UK-based parent company and established KServe as an independent company. From 2013 onwards, igniting a new phase of growth that witnessed a clear shift from being a mere Service Provider to a holistic Solutions Provider, KServe ramped up its team size and brought in a new talent pool of many Subject Matter Experts.
The team’s passion to consistently overachieve their client deliverables ensured more client acquisitions. Within a short span of time, KServe acquired many marquee clients and firmly established a niche position for itself.
A debt-free company from the beginning. KServe now delivers a wide range of services to Industry Leaders in India, Middle East and South East Asia.
Incorporated a wholly-owned subsidiary of a UK-based Company.
Started operations with 3 Employees and 10 Associates, for UK’s largest Market Research Firm, from a non-descript 5000 sq. ft. office in Borivali, Mumbai.
Ramped up Associates team to 250+ people and set up a Delivery Centre at Millennium Business Park, Mahape, Navi Mumbai.
Acquired diverse Industry Leaders as Clients.
Started operations for India, Middle East and South East Asia.
Ramped up Associates team to 400 people and consolidated Operations in a 10,000 sq. ft. state-of-the-art Delivery Center at Ashar IT Park, Thane.
Acquired as a Client an Industry Leader in Home Care Services.
Shift from a Service Provider to a Solutions Provider with the development of a LMS & Analytics Model for a leading client.
Acquired Industry Leaders as Clients.
Expanded Offerings in AI/NLP-enabled Chatbots, Robotic Process Automation and Social CRM.
ISO 9001-2015 Certified and work underway for ISO 27001 Certification.
At KServe, our core values embody our belief system, which defines us as a company and serve as the yardstick through which we evaluate every business decision.
Our steadfast commitment to our core values of ‘Integrity’, ‘Passion’ and ‘People First’, in both words and actions, builds a stronger and healthier foundation benefiting all stakeholders.
We are committed to conduct ourselves in a manner consistent with the highest standards of integrity. We build trustworthiness by being upfront, ethical and transparent in all our activities. We keep our word, act with courage, deliver our very best in everything we do, and hold ourselves accountable for the results. No excuses!
Everything we do, we do it passionately. We are passionate about our business, our people and our clients. We actively promote a positive and vibrant work environment, which fosters creativity in our co-workers. By constantly challenging ourselves to keep innovating our processes, solutions and practices, we deliver unmatched value to our clients.
We strongly believe in “people before profits” because of which a majority of our co-workers have been with us since inception. We embrace each individual’s unique talents, honour diverse work styles, and value human dignity. We empower our co-workers to challenge stats quo, infuse creativity and innovation in everything they do, and consciously foster a collaborative, mutually respectful environment.