6 Outsourcing Trends To Look Out For In 2022
Even though outsourcing has a history that dates back to the 1950s, it wasn’t until the 1980s that outsourcing began to be viewed as an attractive and viable business strategy. This spike in growth witnessed during the 1980s can be attributed to the business outlook that was motivated by the “focus on core competency” culture that emerged during the 1970s. Today, outsourcing is not just limited to back office outsourcing but a variety of other specialist services, including digital business transformation and lead qualification services.
With the pandemic causing widespread disruption in 2020 and 2021, many businesses have adopted a work-from-home business model that’s highly accommodative of outsourcing. 2022 is the year many businesses seek to bounce back and have an impact in their respective industries.
It’s April 2022 and we have a fair idea about the rising trends in the outsourcing industry. Let’s look at them below:
1. A shift towards Robotic Process Automation (RPA)
Several global BPO organisations adopted RPA last year. RPA can make workflows efficient and businesses more flexible, responsive, and profitable.
We see BPO service providers embracing RPA big time in 2022. Their goal is to enhance repetitive tasks so that team members can focus on core tasks that are productive and useful.
2. Increased attention on security
Technology is evolving at a rapid pace with every passing year. And with these advancements come threats that cannot be ignored easily. The pandemic witnessed not just the outbreak of the virus but also of cyber-attacks. We predict a lot of businesses seeking BPO service providers in 2022 to ensure their data is protected from miscreants.
Businesses that offer outsourcing services will be looking to implement and offer a multi-level approach that eliminates risks and protects company data. Many outsourcing providers are equipping their teams with tech resources to handle cybersecurity concerns for businesses.
3. There will be bigger demand for Cloud Computing solutions
The outsourcing services industry expects more businesses looking to shift their operations to the cloud in 2022. A report by MarketsandMarkets.com revealed that the global cloud computing market size will grow from $445.3 billion in 2021 to %947.3 billion in 2026. A major chunk of this phenomenal growth is expected to take place in 2022.
4. Blockchain technology will receive more recognition
With more businesses realizing the potential of blockchain technology, the demand for blockchain outsourcing is expected to grow and reach exponential heights in 2022. Businesses will be seeking a system to record data in a way that is difficult to hack, change or cheat the system.
5. The Internet of Things will open new doors for outsourcing
IoT outsourcing is expected to grow in 2022 as businesses find it difficult to hire talent to fulfil their product development needs. Outsourcing providers will deploy sensors to pick signals that help derive insights from innovative platforms. This empowers businesses, helping them act on new data and use advanced tech for better decision making.
6. There will be bigger demand for omnichannel experiences
An omnichannel solution that offers a unified communication tool will be in demand in 2022. Outsourcing providers that are tech experts will be able to provide the resources and tools necessary to form a seamless omnichannel experience.
If you are looking for an outsourcing provider, then we recommend that you stop your search today. Give us a call or drop an email to understand how KServe can meet your outsourcing requirements. Whether its digital business transformation, lead qualification services or any other complex requirement, we cater to a wide range of industries. We look forward to hearing from you soon and addressing your needs!
