Outsourcing Solutions for Retail industry by a leading BPO KServe

Customer experience has been one of the key differentiators to succeed in the retail industry. The sector has been ahead of most other industries in adopting new technology. The buying patter of customers too have involved. While shopping channels earlied operated in silos, customers now demand an omni-channel shopping experience.

We help retail companies provide multi-channel customer support to help them a competitive advantage against their offline and online contemporaries.

Why Choose KServe?

Over 20 years of proven expertise across various industries
Commitment and proven ability to deliver tangible results in sync with your business goals
Compliant to industry best practices for data management and information security.
Awareness and accountability at all levels.
Skilled team of 800+ call center executives
Ability to scale up quickly and retain experienced staff at the agent as well as the critical middle management level
Multi-lingual call center support
Two state of the art delivery centers to ensure business continuity

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Our Range of Services for the Retail Industry

Customer Service: multi-channel and multi-lingual 24X7 customer help desk via phone, email and live chat.
Lead Generation and Lead Management: inbound and outbound solutions to generate sales leads and manage digital leads to optimize the effectiveness of marketing and customer outreach campaigns.
Data Entry Services: We help retail companies in updating product catalogs, both offline and digital.

TESTIMONIALS

What our Customers says

NeoGrowth:
We have been associated with Kserve for more than 4 years and have been extremely satisfied with the open mind that this entire team has towards new processes and ideas. We wanted to experiment new processes and had been searching for a partner who is adaptable yet dynamic. Kserve’s management team was extremely flexible and very collaborative in making this new process a success and help us create a unique proposition for our customers.

Mr. Yogesh Nakhwaa

Vice President Business Operations

HomeFirstFinance :
Its being now close to 2 years we are being partnered with Kserve & we are really happy with the services offered by them. Kserve has always believed on focusing on Tech implementation & this has really helped us for any kind of quick integration. Always seniors People are available for supporting us of any kind of business support, we definitely believe to extend our relationship more stronger with time.

Ms. Partiksha Mohanty

Senior Product Manager

We are delighted to partner with KServe BPO. Their proactive approach and commitment to align with our objectives have helped us to design and execute new processes which in turn have helped us to serve our customers better. We look forward to continue working with their teams to manage and support our Order Line and Customer Service

Nature's Basket

Ecommerce – Operations Manager

Do you have a business process that needs rethinking?

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