All You Need To Know About Robotic Process Automation
The term Robotic Process Automation sounds like something from the future but is very much a part of the way business operate today. Robotic Process Automation or RPA is a software-based technology that makes it convenient to build, manage and deploy software robots that can emulate human behaviour through digital systems and software.
RPA helps organisations save money and time by enhancing productivity and allowing employees to focus on more critical work. In recent years, RPA has become one of the sought after outsourcing solutions. At KServe, we accelerated RPA adoption after witnessing a hike in demand from global clients to expedite and streamline repetitive processes and transactions. This has helped us drive innovation for multiple processes.
Let’s look at the immediate benefits of RPA:
- Exponential improvement in work efficiency
Robots take no breaks and can work 24×7 for 365 days a year. They can easily complete routine, mundane or complex tasks that normal staff find tedious. Robots also boost cycles times and throughput while solving attrition issues.
- Boost in savings
The increased accuracy in transaction processing and productivity will ensure that outsourcing companies can pass significant savings to clients.
- Greater accuracy with limited scope for human errors
Human errors can be eliminated or minimised through the automation brought about by RPA. Error-free processes are a by-product of RPA processes.
- Greater scalability
Robots are flexible and scalable, ensuring that processes are scheduled and run efficiently for the long-term.
- Easy to implement
Contrary to what most people think, RPA processes are pretty easy to implement and maintain, ensuring that businesses are run smartly and
- Customer Service
RPA can transform how businesses deal with customers. It helps make ticket resolutions significantly faster and easier. RPA processes automate every step of customer interaction and verification, ensuring that businesses provide customer satisfaction at all times.
If you are looking to outsource customer support and embrace RPA, then count on KServe for expert customer support services.
- Onboarding of employees
There are plenty of administrative tasks involved with onboarding processes. Through RPA automation, offers can be automatically generated and sent via an automated workflow when a new employee’s account is created. RPA also helps reduce the paperwork associated with employee onboarding and management.
- Invoice Processing
The processing of invoices can be time-consuming with staff often grappling with multiple email attachments and file formats. An automated RPA process can recognise files and extract data from them without human input. Through KServe’s finance and accounting outsourcing services, you will have access to RPA-based invoicing.
- Payroll
RPA can be used extensively to help payroll teams standardize processes. It helps relieve HR employees from time-consuming and tedious payroll processing tasks. RPA can also transform payroll by being programmed to do variety of payments, including salaries, commissions, overtime, raises, bonuses, wage deductions, and expenses.
- Data Management
Businesses manage more data today than ever before. What’s more, the volume of data they deal with is growing exponentially. It’s important to ensure that data is analysed and managed well. RPA can sift through huge amounts of data in an error-free manner without taking a break. The result is access to top-quality data that can be used for core business needs.
If you are new to RPA, it makes sense to spend time understanding how it can resolve your complex business requirements. At KServe, we are happy to provide you with input on how to transform your business through RPA.
We can help you deploy RPA to the increase the level of automation used in your business. We will help you develop and boost your organisation’s analytics capabilities and place you on the path to continuous business improvement. To begin with, we are keen to learn about your RPA requirements. Call us at +91 9731115425 or write to us at enquiry@kserve.co.in for useful advice on getting started on your RPA journey.
