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Outsourcing Solutions for ECommerce

Rapid changes in consumer shopping behaviour, frequent technology upgrades, ever increasing competition and many more challenges keep ecommerce companies on their toes. Customer experience management is one of the key differentiators for companies to retain customers, aim for a larger size of the pie and increase revenue. So, connect with KServe BPO for outsourcing solutions of your ECommerce.

At KServe, we partner with ecommerce companies to deliver the highest levels of customer experience and responsiveness. Our range of outsourcing services for the ecommerce industry has something for all your needs.

Why Choose KServe?

  • Over 20 years of proven expertise across various industries
  • Commitment and proven ability to deliver tangible results in sync with your business goals
  • Compliant to industry best practices for data management and information security.
    Awareness and accountability at all levels.
  • Skilled team of 800+ call center executives
  • Ability to scale up quickly and retain experienced staff at the agent as well as the critical middle management level
  • Multi-lingual call center support
  • Two state of the art delivery centers to ensure business continuity

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    Our Range of Services for the ECommerce Industry

    • Customer Support: multi-channel 24X7 customer support services via phone, email and live chat. Address and resolve queries, complaints, delivery or billing issues.
    • Order management: Cash on delivery (COD) order verification, coordinate with delivery partners and customers to reduce NDR (non delivery rate), assist customers with the returns process
    • Data entry: Updating product details and descriptions on the website, updating product images and catalogues, updating and managing user reviews and other relevant information.
    TESTIMONIALS

    What our Customers says

    NeoGrowth:
    We have been associated with Kserve for more than 4 years and have been extremely satisfied with the open mind that this entire team has towards new processes and ideas. We wanted to experiment new processes and had been searching for a partner who is adaptable yet dynamic. Kserve’s management team was extremely flexible and very collaborative in making this new process a success and help us create a unique proposition for our customers.

    Mr. Yogesh Nakhwaa

    Vice President Business Operations
    HomeFirstFinance :
    Its being now close to 2 years we are being partnered with Kserve & we are really happy with the services offered by them. Kserve has always believed on focusing on Tech implementation & this has really helped us for any kind of quick integration. Always seniors People are available for supporting us of any kind of business support, we definitely believe to extend our relationship more stronger with time.

    Ms. Partiksha Mohanty

    Senior Product Manager
    We are delighted to partner with KServe BPO. Their proactive approach and commitment to align with our objectives have helped us to design and execute new processes which in turn have helped us to serve our customers better. We look forward to continue working with their teams to manage and support our Order Line and Customer Service

    Nature's Basket

    Ecommerce – Operations Manager

    Do you have a business process that needs rethinking?

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