Started as a subsidiary to a UK-based BPO organization, KServe is one of the leading BPO outsourcing companies in India that has grown from strength to strength with every passing year.
In 2008, Ms. Jhankhana Desai who headed KServe’s India operations initiated a Management Buyout from the UK-based parent company and established KServe as an independent bpo outsourcing company. Igniting a new phase of growth that witnessed a clear shift from being a mere BPO Service Provider to a holistic Solutions Provider, KServe ramped up its team size and brought in a talent pool of Subject Matter Experts from various industries.
The team’s passion to consistently overachieve their client deliverables ensured more client retention.
A debt-free call center outsource company from the beginning, KServe now delivers a wide range of services to Industry Leaders in India, UK, USA, Australia, Middle East, and South-East Asia.
Known for being one of the reputed BPO outsourcing companies in India, KServe offers multiple predefined services and expertise that thrive in these domains. Our support services include Customer Experience Management, Lead Generation, Back-Office Support, Finance & Accounting, Digital Transformation, and Robotic Process Automation. Each service is aimed to help your business evolve and efficiently optimize the way it runs.
Each service can be easily augmented with expertise in automation, security, data management, cloud technology, machine learning (ML), strategy, legacy systems integration, data & analytics, and more.
Incorporated a wholly-owned subsidiary of a UK-based Company.
Started operations with 3 Employees and 10 Associates, for UK’s largest Market Research Firm, from a non-descript 5000 sq. ft. office in Borivali, Mumbai.
Started Servicing E-commerce clients in 9 regional languages.
Ramped up Associates team to 250+ people and set up a Delivery Centre at Millennium Business Park, Mahape, Navi Mumbai.
Acquired diverse Industry Leaders as Clients.
Started operations for India, Middle East and South East Asia.
Twofold increase in the FTEs count and consolidated Operations in a 10,000 sq. ft. state-of-the-art Delivery Center at Ashar IT Park, Thane
Acquired diverse Industry Leaders as Clients.
Expanded Offerings in Chatbots, Robotic Process Automation and Social CRM.
Onboarded Top 2 Industry Leaders in BFSI vertical as clients.
Transitioned 100% of the processes to ‘Work From Home’ Model during pandemic with ZERO Downtime.
Launched one of kind Rural BPO initiative at Jamkhed, Ahmednagar.