Since 1989, BPOs have been trending, and they will continue to do so. The reason being, outsourcing remains a top choice for cost-effective manpower and technological solutions. Since the last three decades, outsourcing has been a vital part of business management. In fact, last year the market size for global outsourcing reached $92.5 billion before the pandemic.
So, we can say without a doubt that outsourcing will continue to be the preferred solution for many businesses. But now, the question arises. As a small to medium business that understands the benefits of a BPO and is looking for an outsourcing partner, how do they select the right partner? With so many BPO options available, how can they filter through the noise?
This is where KServe comes in, let us look at why you should choose KServe as your outsourcing business partner.
The outsourcing services offered by us provide industry-best solutions for the wide-ranging needs of your business. You can expect effect-oriented and technology enabled solutions with an excellence-driven team at cost-effective prices.
1) Your Customers are Our Priority
When it comes to managing the end-to-end lifecycle of your customers, our team’s primary focus is to respond and get back to potential customers promptly. We understand that prospects want to feel like their time matters, and at KServe, we don’t take that for granted. From setting up follow-up reminders, customer onboarding, to offering multi-channel help-desk support and developing cohesive retention plans to delight your existing customers, we take care of it all!
2) Experienced Staff at Your Disposal
From day one, we provide you with an experienced staff that doesn’t require any training from your side. You can rest easy knowing that our executives are competent enough and you can compare them at the skill level of a senior executive from your company. Each executive is carefully handpicked by our team of experts to handle processes like customer support, technical support, outbound marketing processes, back-office support, and chat support. Rest assure, outsourcing your services will be an easy and cost-effective investment for you.
3) Automated Phone Traffic Flow
Poor call traffic distribution can not only hinder the performance of the call center but also the growth of the businesses partnering with the BPO. Imagine customer’s calls being sent to the wrong department. This will lead to wastage of time, prevent the customer service executive from helping the right person, and make business operations slow. At KServe, we consider this as one of the most important aspects of a call center. We have advanced systems in place to ensure that phone traffic flows correctly at all times.
4) Decades Worth of Experience
KServe has been a debt-free company for more than two decades, long before BPOs was a buzzword. We have acquired diverse Industry leaders as clients and offer our services to countries like India, UK, USA, Australia, Middle East, and Southeast Asia.
Our reputation, longevity, and experience in the BPO industry prove that we have created a platform that our clients can rely on. In fact, during the pandemic, we transitioned 100% of the processes to the ‘Work From Home’ model without any downtime. So, when you decide to partner with us, you can rest assured knowing that we will be around tomorrow. And because we are stable, it translates to stability for you and your organization.
5) Full Support Services
Our support goes beyond mundane administrative duties. Over the decade, we have developed experience and core competencies in programming, analytics, process engineering, and various other types of technical expertise. We have also created professional management systems that enable us to track our team’s progress and enhance their chances of success, thereby increasing your chances of success.
6) Access to the Latest Technology
When you partner with KServe, you have access to our pool of advanced technologies. We also embed digital solutions in our end-to-end operations. This enables us to achieve superior outcomes while ensuring streamlined operations to cater to the market of tomorrow. You also save on investments and reduce the chances of errors.
From marketing tools, call monitoring software, artificial intelligence services, to DMS upload services, quality assurance tools, and digital transformation tools, you can gain access to a plethora of state-of-the-art tech.
We also remove noise from innovations and provide reliable and concrete solutions for our clients by offering them Bot Technology and Robotic Process Automation solutions. All of these services aim to improve the end customer experience, enable cost optimization, and maximize the efficiency of your business.
We hope you have gained some valuable insights from this article. In conclusion, if you decide to partner with us, you can rely on our proven ability to deliver tangible results that are in sync with your business goals.
If you want to have an in-depth understanding of the services we offer or have any queries, feel free to get in touch with us. Our team will reach out to you and help you through every step of the way!
Sources:
https://fortunly.com/statistics/outsourcing-statistics/#gref
