Why is BPO Demand Surging Ahead in 2022
Two years have passed since the unfortunate arrival of COVID-19 and people have gradually accepted the new normal. After a series of lockdowns and safety protocols in 2020 and 2021, businesses have adapted to a new way of life, especially from the perspective of work setups. The better part of 2021 was spent by organizations aiming to return to their pre-pandemic glory. And firmly supporting them in this endeavor were BPO companies keen on providing them with the best business value and support.
So far, 2022 has been a good year for proven BPO companies. The pandemic has helped many organizations understand the benefits of opting for outsourcing services. There has been a significant increase in hiring activity in the BPO industry and this can be attributed to the boost in adoption of digitization by organizations.
There is a huge demand for outsourcing in 2022 from organizations belonging to varied industries and sizes. These organizations are either well-seasoned patrons of outsourcing solutions or first-time buyers of call center/digitization-based services.
The main reason for the huge demand is because organizations are willing to outsource processes that even though are necessary for its operations, are not part of the organization’s core value proposition. Let’s look at some other reasons why outsourcing services have found favor with businesses worldwide:
Better adaptability: Organizations believe that certain processes (such as accounting or payroll) perform similarly across industries and are best managed when outsourced to a BPO provider. There is a strong belief that such providers are in a better position to tackle these business functions than internal teams.
Right solution to address lack of internal talent: Some organizations have downsized significantly after the pandemic and don’t have the internal resources to run certain departments. Since recruiting a new set of employees will cut into revenues and increase costs, the logical way ahead is to up with an outsourcing provider.
Affinity towards outsourcing business models: Some organizations already have a history of outsourcing entire functions to external vendors while others have outsourced certain processes within a function. This trend has only grown in 2022 with many organizations opting for hybrid working models.
Right solution to address performance and supply chain issues: Many organizations struggled with performance or supply chain issues in the beginning of 2022. This made it difficult to adapt to changing business landscapes and fierce competition. Outsourcing seemed like a natural fit for these organizations.
Long-term business viability: Organizations keen on diversification, de-risking and business continuity in 2022 found outsourcing companies a boon and readily signed up with them. Most outsourcing providers in 2022 offer scalability, flexibility and domain expertise like never before. These outsourcing providers offer an exhaustive range of skill sets and competencies that cannot be ignored. Moreover, hiring an outsourcing provider in 2022 will incur only a fraction of the cost it takes to invest in an internal team.
Access to talent across borders: 2022 is all about accessing geo diversity and talent across borders. Outsourcing helps gain access to niche talent in far-flung locations at cost-effective prices.
It’s important to choose the right vendor to meet your outsourcing needs. Count on us to contribute to the effectiveness of your business strategy. Get in touch with us and our team will help to drive your business forward in the right direction.
