Business Process Outsourcing & Management Company

about us

Welcome to KServe

Started as a subsidiary to a UK-based BPO organization, KServe is one of the leading BPO outsourcing companies in India that has grown from strength to strength with every passing year.

In 2008, Ms. Jhankhana Desai who headed KServe’s India operations initiated a Management Buyout from the UK-based parent company and established KServe as an independent bpo outsourcing company. Igniting a new phase of growth that witnessed a clear shift from being a mere BPO Service Provider to a holistic Solutions Provider, KServe ramped up its team size and brought in a talent pool of Subject Matter Experts from various industries.

The team’s passion to consistently overachieve their client deliverables ensured more client retention.

A debt-free call center outsource company from the beginning, KServe now delivers a wide range of services to Industry Leaders in India, UK, USA, Australia, Middle East, and South-East Asia.

Known for being one of the reputed BPO outsourcing companies in India, KServe offers multiple predefined services and expertise that thrive in these domains. Our support services include Customer Experience Management, Lead Generation, Back-Office Support, Finance & Accounting, Digital Transformation, and Robotic Process Automation. Each service is aimed to help your business evolve and efficiently optimize the way it runs.

Each service can be easily augmented with expertise in automation, security, data management, cloud technology, machine learning (ML), strategy, legacy systems integration, data & analytics, and more.
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OUR SERVICES

What Do We Do

SERVING SINCE 2003

Industry We serve

CASE STUDIES

We have the best experts to elevate
your business to the next level

40% Reduction in TAT - Case study

40% Reduction in Turn Around Time

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20% Increase in First Call Resolution

20% Increase in First Call Resolution

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2X Increase in Sales Conversion

2X Increase in Sales Conversion

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40% Increase in Customer Satisfaction

40% Increase in Customer Satisfaction

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TESTIMONIALS

What our Customers says

NeoGrowth:
We have been associated with Kserve for more than 4 years and have been extremely satisfied with the open mind that this entire team has towards new processes and ideas. We wanted to experiment new processes and had been searching for a partner who is adaptable yet dynamic. Kserve’s management team was extremely flexible and very collaborative in making this new process a success and help us create a unique proposition for our customers.

Mr. Yogesh Nakhwaa

Vice President Business Operations
HomeFirstFinance :
Its being now close to 2 years we are being partnered with Kserve & we are really happy with the services offered by them. Kserve has always believed on focusing on Tech implementation & this has really helped us for any kind of quick integration. Always seniors People are available for supporting us of any kind of business support, we definitely believe to extend our relationship more stronger with time.

Ms. Partiksha Mohanty

Senior Product Manager
We are delighted to partner with KServe BPO. Their proactive approach and commitment to align with our objectives have helped us to design and execute new processes which in turn have helped us to serve our customers better. We look forward to continue working with their teams to manage and support our Order Line and Customer Service

Nature's Basket

Ecommerce – Operations Manager
Our Blogs

Ideas and Innovations

Tiding the changing times in Financial Management: Accounting & Finance Outsourcing is a robust and reliable solution

When your business is in high growth stage, the administrative costs add up, often unwarranted and cause erosion of planned margins. The internal processes set out for manufacturing and sales need high level of Accounting & Finance level integration too, that adds up to large costs over time. Similarly, when companies need to preserve costs, the accounts & finance management expenses usually can’t be cut without impacting the efficiency.

May 31, 2023

“Revolutionizing Healthcare: The Role of Healthcare BPO Companies in Driving Efficiency and Quality Care”

The need for high-quality healthcare services has increased due to the healthcare sector's rapid evolution and changes in patient requirements because of technological improvements. The provision of high-quality treatment while lowering costs and boosting efficiency presents problems for hospitals, healthcare providers, and other medical institutions.

May 26, 2023

“Unlocking the Benefits of Insurance BPO: Why Outsourcing is a Must in Today’s Era”

The insurance industry is one of the most dynamic and complex sectors in the global economy. It involves a variety of activities, from risk assessment and underwriting to claims processing and customer service. In order to manage these diverse operations, many insurance companies have turned to business process outsourcing (BPO) as a way to improve efficiency and reduce costs.

May 9, 2023

Do you have a business process that needs rethinking?

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