Business Process Outsourcing & Management Company

about us

Welcome to KServe

Started as a subsidiary to a UK-based BPO organization, KServe is one of the leading BPO outsourcing companies in India that has grown from strength to strength with every passing year.

In 2008, Ms. Jhankhana Desai who headed KServe’s India operations initiated a Management Buyout from the UK-based parent company and established KServe as an independent bpo outsourcing company. Igniting a new phase of growth that witnessed a clear shift from being a mere BPO Service Provider to a holistic Solutions Provider, KServe ramped up its team size and brought in a talent pool of Subject Matter Experts from various industries.

The team’s passion to consistently overachieve their client deliverables ensured more client retention.

A debt-free call center outsource company from the beginning, KServe now delivers a wide range of services to Industry Leaders in India, UK, USA, Australia, Middle East, and South-East Asia.

Known for being one of the reputed BPO outsourcing companies in India, KServe offers multiple predefined services and expertise that thrive in these domains. Our support services include Customer Experience Management, Lead Generation, Back-Office Support, Finance & Accounting, Digital Transformation, and Robotic Process Automation. Each service is aimed to help your business evolve and efficiently optimize the way it runs.

Each service can be easily augmented with expertise in automation, security, data management, cloud technology, machine learning (ML), strategy, legacy systems integration, data & analytics, and more.
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OUR SERVICES

What Do We Do

SERVING SINCE 2003

Industry We serve

CASE STUDIES

We have the best experts to elevate
your business to the next level

40% Reduction in TAT - Case study

40% Reduction in Turn Around Time

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20% Increase in First Call Resolution

20% Increase in First Call Resolution

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2X Increase in Sales Conversion

2X Increase in Sales Conversion

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40% Increase in Customer Satisfaction

40% Increase in Customer Satisfaction

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TESTIMONIALS

What our Customers says

NeoGrowth:
We have been associated with Kserve for more than 4 years and have been extremely satisfied with the open mind that this entire team has towards new processes and ideas. We wanted to experiment new processes and had been searching for a partner who is adaptable yet dynamic. Kserve’s management team was extremely flexible and very collaborative in making this new process a success and help us create a unique proposition for our customers.

Mr. Yogesh Nakhwaa

Vice President Business Operations
HomeFirstFinance :
Its being now close to 2 years we are being partnered with Kserve & we are really happy with the services offered by them. Kserve has always believed on focusing on Tech implementation & this has really helped us for any kind of quick integration. Always seniors People are available for supporting us of any kind of business support, we definitely believe to extend our relationship more stronger with time.

Ms. Partiksha Mohanty

Senior Product Manager
We are delighted to partner with KServe BPO. Their proactive approach and commitment to align with our objectives have helped us to design and execute new processes which in turn have helped us to serve our customers better. We look forward to continue working with their teams to manage and support our Order Line and Customer Service

Nature's Basket

Ecommerce – Operations Manager
Our Blogs

Ideas and Innovations

KServe Receives 2024 Maharashtra Best Employer Brand Award

KServe BPO Pvt. Ltd., a leader in BPO call center, gleefully adds yet another honor to its stellar profile. KServe has been acknowledged for its steadfast dedication to excellence in talent management, employee engagement, and workplace culture with the Maharashtra State Best Employer Brand Award 2024.

July 17, 2024

KServe BPO Champions Women’s Health

Kserve BPO, in collaboration with the Swasthya Vriksha Foundation, planned a noteworthy event on July 6th: an HPV vaccination camp to prevent cervical cancer. This program is consistent with our steadfast dedication to encouraging fitness and health in the workplace. Let's examine this issue in more detail and see how it affects our community.

July 8, 2024

Tiding the changing times in Financial Management: Accounting & Finance Outsourcing is a robust and reliable solution

When your business is in high growth stage, the administrative costs add up, often unwarranted and cause erosion of planned margins. The internal processes set out for manufacturing and sales need high level of Accounting & Finance level integration too, that adds up to large costs over time. Similarly, when companies need to preserve costs, the accounts & finance management expenses usually can’t be cut without impacting the efficiency.

May 31, 2023

Do you have a business process that needs rethinking?

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